Refund Policy

14-day money-back guarantee

You can ask for a full refund within 14 days of any payment for a Teardown plan, monthly or yearly, including your first purchase and each renewal. You don’t need to give a reason.

How to request a refund

• Orders processed by Paddle (your receipt comes from Paddle): request it at paddle.net by looking up your order with the email you paid with, or email us and we’ll arrange it.
• Payments made through Wompi: email us from the address on your Teardown account and tell us which payment you’d like refunded.

Our email is support@teardownai.app. We reply within 2 business days.

What happens next

Refunds go back to the original payment method. Depending on your bank, the money usually shows up within 5 to 10 business days. Once a payment is refunded, the paid plan for that period ends and its remaining scans are removed. Blueprints you already made stay in your account.

Cancelling

Cancelling and refunds are separate. You can cancel anytime from the Billing page so you aren’t charged again, and your plan stays active until the end of the period you paid for. Cancelling doesn’t refund a payment on its own; ask for a refund as described above if you want one.

Free trial

The free trial (3 days, 1 free scan) never charges you, so there’s nothing to refund.

Questions

If something went wrong with a scan or a payment, email support@teardownai.app and we’ll do our best to make it right. See also our Terms of Service.